2025 Tet Special: What Is Tet, Mom?

PHYSICAL PRODUCTS

Made to order products take 2-3 days to make. Ready made products can be ready to ship out 1-2 business days after the date of purchase. Depending on the shipping method you choose, you will receive your order within 3-15 days if you're in the US and 7-30 days if you're outside of the US.

DIGITAL PRODUCTS

If you purchase a printable/digital product, you will see a download button immediately after you purchase. Be sure to download the products you purchase and save them in your computer. If, in any case, you couldn't download the products, please reach out to us as soon as possible. We are not responsible for the loss of your digital items 7 days after you purchase.

We print on thick 350 gsm cardstock paper and laminate with matte lamination.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Only regular priced physical products are eligible for returns/refunds. Printable products and sales items are non-refundable. 

We offer refunds of 70% product price for personalized products and full 100% product price for other physical products. Shipping fees are not refundable and you are responsible for the shipping fees to return the order.

To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hellotochao.com.

EXCHANGE

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hellotochao.com and send your item to: 

Hello To Chao

Attn. Exchange

3040 78th Ave SE, Unit 1202, Mercer Island, WA 98040


SHIPPING
To return your product, you should mail your product to:

Hello To Chao

Attns: Returns

3040 78th Ave SE, Unit 1202, Mercer Island, WA 98040

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Refunds will be made for the price of the item, excluding shipping fees.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NOTE

Please understand that your satisfaction and happiness is our top commitment. If an error was made on our part, we'll do what we can to fix it! Thanks for your support!