BUNDLE: Vietnamese Alphabet (Puzzle + Flashcards)

Processing time is 3-4 business days. Shipping time varies depending on the shipping method of your choice at check-out.

RETURNS

Returns and refunds are eligible within the first 30 days of delivery. To start a return/refund, please send an email to info@hellotochao.com with your order number, reason for return and list of returned products.

To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hellotochao.com.

EXCHANGE

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hellotochao.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Refunds will be made for the price of the item, excluding shipping fees.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NOTE

Please understand that your satisfaction and happiness is our top commitment. If an error was made on our part, we'll do what we can to fix it! Thanks for your support!